Shipping policy
🚚 Free Shipping
We offer free standard shipping within Italy and to all eligible regions for orders of €50 and above.
Orders are processed within 2–6 business days.
Delivery times vary depending on the destination country.
All orders are shipped from Italy. A tracking number will be provided once your order has been dispatched. We are not responsible for delays caused by customs or local carriers.
For support, contact us at itmodexstyle@gmail.com.
🇵🇹 Portugal
Mainland Portugal
Free standard shipping on orders of €50 and above.
Azores & Madeira (Remote Islands)
Shipping to Açores (Azores) and Madeira is available with a fixed rate of €30 per order.
Free shipping does not apply.
Delivery times may be longer due to island logistics.
🇨🇭 Switzerland
Shipping to Switzerland may be subject to import duties, customs fees, and Swiss VAT (7.7%).
These charges are not included in the product price and must be paid by the customer upon delivery.
Delivery times may be extended due to customs processing.
🇬🇧 United Kingdom
Shipments to the UK may incur import duties, VAT, and handling fees after Brexit.
These charges are the customer’s responsibility.
🇱🇮 Liechtenstein
Shipping to Liechtenstein is available with a fixed rate of 30 CHF per order.
Free shipping does not apply.
Import duties or taxes must be paid by the customer.
🇮🇸 Iceland
Shipping to Iceland is available with a fixed rate of €30 per order.
Free shipping does not apply.
Any duties or customs fees are the customer’s responsibility.
🇺🇸 United States
Fixed shipping rate: €60 per order.
Free shipping does not apply.
Any import taxes or customs fees must be paid by the customer.
🇨🇦 Canada
Fixed shipping rate: €50 per order.
Free shipping does not apply.
Customs fees are the customer’s responsibility.
🇦🇺 / 🇳🇿 Australia & New Zealand
Fixed shipping rate: €50 per order.
Free shipping does not apply.
Delivery times may vary depending on customs.
📦 Taxes & Duties
Taxes and duties are included for EU destinations.
For non-EU countries, all import charges must be paid by the customer.
If you receive any contact from customs, notify us with your order number and we will assist you.
📬 Lost or Damaged Packages
Once the package leaves our fulfillment centre, Modex™ is not responsible for lost, delayed, or damaged shipments.
Any shipping-related issues must be handled directly with the carrier.
Our support team will always do its best to help resolve any situation.
📮 Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
We are not responsible for delays or lost packages caused by address mistakes.
📑 Terms of Service
By placing an order with Modex™, you agree to these shipping terms and conditions.